Visitor questionnaire

Here is the 'suggested forms activity' mentioned last week.

What I propose now is something more like a genuine tutorial,
with input from more than person (hopefully everybody).



BACKGROUND

Email-only webmasters have certain disadvantages that people
with full WWW access do not have to contend with.

One of them is that they cannot experience their pages as other
see them -- online, downloaded from a remote server. This
experience often prompts authors to re-edit their pages to make
allowance for the added dimension of download time that is
always missing from the hard disk editing cycle.

Feedback and critiques from page visitors is always important,
but in these circumstances, it is vital.

We already have the tools for eliciting feedback: online forms.

What most of use don't have is a critical mass of visitors from
whose judgement we may benefit.

This proposed activity will be a collective attempt to obtain
feedback from visitors. I have no idea if it will work, but
there is only one way to find out.



THIS IS HOW IT WOULD WORK ...

1. All those interested in getting visitor feedback create a
   questionnaire form page. The page should be clearly linked
   from the home page, and should also have a reverse link to
   the home page.

2. The questionnaire page should tell the visitor exactly what
   you are trying to do. It does not matter if your web site is
   not very advanced -- the visitor will understand.

3. We would need 2 or 3 or 4 volunteers to act as questionnaire
   linkmasters. If you are willing to create a page with links
   to other subscribers' web sites, please respond to this
   message, so that subscribers know who you are.

4. Subscribers who have made questionnaires send their home page
   URLs to the linkmasters (not to this list), who will add them
   to their link pages.

5. When we have enough questionnaires to get started (at least
   10, I think), we will ask everyone we know -- on every
   relevant mailing list, newsgroup, forum and message board, to
   visit and critique your web pages. The URLs we give them will
   be those of the linkmaster pages. That will enable them all to
   visit and respond to multiple questionnaire pages.

6. Hopefully (no guarantees) everyone who wants it will get
   some useful feedback.


I think this would take at least a week to organise.

WHO WOULD LIKE TO BE A LINKMASTER?



QUESTIONNAIRE DATA

Type of information you might request:
1. Visitor's opinions of the site design.
2. Visitor's opinions of the site content.
3. Site-independent data

If you want to get honest and useful answers ...

1. The questionnaire should be anonymous.
2. Try to explain why the information requested is valuable to
   you -- and (if possible) how you might use it.
3. Don't ask for information that you don't actually need.
4. Make it clear that you welcome constructive criticism, even
   if unfavorable.
5. Don't ask questions that the visitor cannot answer.
6. All questions must be optional.
7. Always provide Other and Don't know choices.


I have placed an example questionnaire at
  http://www.netjunk.com/users/websitebyemail/forms03.html

You are welcome to download the source, and adapt it for your
own purposes.

The FORM element of this page will appear in the next posting.

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